Carnival Party Rentals llc
(785) 3131528

 

Frequently Asked Questions
Inflatable & Other Rentals

INFLATABLES 

Does the price include set up and delivery?

We provide FREE set up, take down and FREE delivery within 25 miles radius of  Manhattan, Kansas. Additional fees may apply for areas farther out.  Remember prices do not include sales tax. 

Our delivery team goes out of their way to make sure you have a great rental experience. If you wish to tip the delivery team for their great service it will be appreciated, but it is not required.

Do you deliver to other cities?

Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck, labor and travel fee. Please email us at info@carnivalpartyrentalsllc.net or call us at {785} 313-1528 or (785) 213-2132 for a current quote.

Does the standard 5 hour rental time include your set up time?

No. We arrive early to set up so you get the entire rental time to play.

What should I expect on the day of the event? How does the process work?

We will deliver and set up the unit at a prearranged time. Before and during set up, we will discuss placement options for the unit, review and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due before set up of the unit. 

When do you set up?

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will email or call your before your event to confirm that someone will be at the party location. 

Do I need an attendant?

There should ALWAYS be someone supervising any inflatable, especially when children are present. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all similar size and controlling the behavior of all participants. We can provide you with professional attendant to supervise the inflatable, run the concessions or a greeter for an additional charge. Its always wise to have extra hands so you can enjoy your event!

Do we have to keep it plugged in the entire time?

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

What about parks?

We love setting up at parks! Please check with the park office for any special permits or requirements before your event. If you must rent a generator, we rent generators at a resonable cost. Also remember, parks are first come, first serve so get your spot early in the day.  

Can we use anchor stakes? 

Standard are 18” long while the size used for slides 36” long--both put in at an angle.  A sandbag fee may be added if stakes are not allowed.

What payments do you take?

Cash, Money Orders, Debit or all major Credit Cards are accepted. If paying by cash, please have exact change as our drivers do not carry cash. Once you place your order, one of our rental sales specialist will give you a call to collect your payment and answer any questions you may have. 

What if we need to cancel?

Simply give us a call or send us an email within 10 days of your party. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with as much advance notice as possible. The sooner we know about the need to reschedule the more flexible we can be. 

If you fail to cancel at all, the full amount will be charged.  Please keep in mind, once you have reserved an inflatable, we haveset it aside especially for you, and our inflatable is not longer for someone else to rent.

 

WEATHER Cancellation POLICY

Common sense must always play a part in our decisions of whether or not to set up due to certain weather conditions. Therefore, these rules are not hard-and-fast, never to be varied from.  They are strong guidelines which we use to make sometimes tough calls that may possibly effect your event. Please know that we always make decisions with the utmost concern for your Safety and our Liability. Also, please know that we rely on weather experts to make these tough calls.  Unfortunately, they are not always reliable. We thank you in advance for your understanding and cooperation.  In order to avoid set backs, please check weather ahead of time.

If you have a scheduled delivery of an inflatable but it is raining on the morning of your event, send us an email or give us a call and come to a decision as to whether or not you still want to have your inflatable delivered.  If you decide to cancel your delivery due to the rain, you can reschedule your delivery for a different date or request a refund.  If for some reason, the inflatable that you had reserved is not available for your new date, we will supply you with a comparable bouncer. Keep in mind, however, that once we deliver your inflatable to you, it is yours to enjoy regardless of the weather and we do not offer any refunds. 

 

We understand that if you need to cancel your party due to weather, you need to make that decision as early in the morning as possible.  That is why we offer 24 hour customer service, please send us an email at info@carnivalpartyrentalsllc.net or text message at 785-313-1528 or 785-213-2132. Weather is tricky, sometimes it could be bright and sunny at our facility but only 10 miles away it’s dark and raining and we don’t know it.  Getting in touch with us if you need to cancel due to the weather is the responsibility of the customer.  Please do not assume that because it is pouring rain that we aren’t on our way to you with your delivery, email us at info@carnivalpartyrentalsllc.net or text message at 785-313-1528 or 785-213-2132. 

 

NOTE:  If the inflatable gets wet everyone must exit until the rain stops and the unit is dried. The inflatable must NOT be used when wet or when winds are 20mph or more, or exceed the manufactures guidelines, it is always important that you exercise caution when operating an inflatable and should always air on the side of caution and deflate the unit if you have any doubt on what to do and send us an email or text message. Once wet, infltables become very slippery and dangerous. Once rain stops you can dry the unit with towels.

CARNIVAL PARTY RENTALS LLC highly recommended that customers have an alternate, undercover or indoor plan in case inclement weather.

Do you require a deposit?

Yes, in almost all orders require a $50 Credit Card deposit.

Is Deposit Refundable?: 

They are fully refundable if you cancel your order at least 7 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 full year from Event Date.

How big are the jumps?

Large bouncy house is 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.  

What surfaces do you set up on?

We can set up on Grass (our favorite and best for the units), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Can we see a copy of your contract and safety rules?

Yes. Please visit our website. Also there is a link once you've ordered or you may contact our office.

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
 

 Still have a question about inflatables policies?
Write:
info@carnivalpartyrentalsllc.net  or Call: (785) 3131528

 

RENTALS FAQ

I have created a estimate on your website, now what?


The estimate on our website is a great way to get an idea of inventory options and related costs. However, it does not reserve or place a hold on the items listed nor can it confirm availability. Once you have finished your estimate and requested a quote, an rental specialist team member will contact you before the end of the next business day. If your event will take place within two week time, send us an info@carnivalpartyrentalsllc.net or call us at (785) 313-1528 or (785) 312-2132.

How far in advance should I reserve the equipment I need for my event? 

We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date.
 
I am ready to make a reservation. How do I placed an order?


Please send us an email at info@carnivalpartyrentalsllc.net or give us a call at {785} 313-1528 or (785) 213-2132. One of our rental specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 50% deposit, a credit card to have on file, and the understanding of our rental contract.

 
Do I need to clean the rentals before I return them? 


Clean items and equipment thoroughly after use. Returning items and equipment dirty, except inflatables, will resut in additional charges. If inflatable requires excessive cleaning due to silly string, sand, glitter or any other substance which requires cleaning beyond normal situations you will be charged a $50 fee.
 
Are the rentals clean?


Rentals are delivered clean, sanitized, and ready for use.
 
If I rent item for a Saturday event, how many days rent do I have to pay? Aka, I want to pick my rentals up a day early, wil I have to pay extras? 


In almost all cases, our rental rates are based on a reasonable event period. We recognize a 24-hour rental window may not make sense if your event occurs over the weekend. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.
 
Is a deposit required? 


Upon reserving we will ask for a 50% deposit as well as a credit card to have on file. We accept all four major cards. If there is a tent on your reservation, the portion of the deposit covering the tent is non-refundable. Payment is due in full prior to delivery. If we have your consent, we most often will charge the card on file the day of or the day prior to delivery.
 
Can I make edits to my order without being penalized?


Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final edits should be made a minimum of two business days prior to the delivery date. Once preparation has begun on your order, changes may be subject to an additional fee.
 
What if I have to cancel my reservation?


You may cancel without penalty up to 72 hours business days prior to delivery date or pick-up from our warehouse. If your order has already been pulled or is out on a truck for delivery, we reserve the right to assess a 15% restocking fee up to the entire rental amount may apply in some cases. Exceptions are made for cancellations on rainy or inclement weather days. 
 
Do you deliver?


We provide free delivery within 25 miles radius of Manhattan, Kansas. Some restrictions apply. Contact us for additional delivery fees outside Manhattan, KS

What about sales taxes?

Sales tax will be collected in ALL items we rent and will vary depending on what city or county the rental occurs. Your quote will represent the local sales tax. If you are non-profit entity or have a State approved tax exemption certificate we will ask that you provide us with a EIN number upon rental and a copy of the documentation. The Deposit Will Be Refunded When Machines Are Returned Clean. Charge for dirty machine is $20.  

Do you apply Damage Waiver?

A non-refundable Damage Waiver is required on All rental items and equipments.  Please save and return all broken or damaged items so the waiver can be applied. The damage waiver does not cover missing, stolen, damage to or negligence items and equipment. The replacement cost of all missing, stole, damaged, neglected items will be charged to the contracted customer.

 Still have a question regarding our policies?
Write:
 info@carnivalpartyrentalsllc.net  or Call: (785) 3131528


 

 
           

 

 

 
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